Phone: (425) 686-7700 - Email: sales@kanobe.com

Managed Services

Managed Services

Are you still running Windows XP? Are you tired of not knowing who to call when your system goes down? Has your business outgrown your network?

Kanobe offers full-service hardware and software support for office computer systems.

Arrange an hourly or monthly managed services plan and feel assured that you’ll always get the tech support you need.

We can support your IT staff or act as your outsourced IT staff. We’re also available for special projects such as new office setup.

What we cover:

  • Operating systems
  • Antivirus and malware
  • Software updates
  • Computers
  • Equipment and hardware
  • Server support
  • Server hosting
  • Routers and switches
  • Wireless access points
  • and more!

*Labor only; all hardware and software costs will be additional.

 

Service Plan Comparison Chart

Description No Plan Premium All Inclusive
  $25 / PC
$95 / Server
$25 / Network Device
$95 / PC
$495 / Server
$85 / Network Device
Hourly On Site Rate $195 $125 Service Calls Free, Additional Projects and Consulting $95
Emergency Response Fee $300, 1 hr min.
After hours & weekends, 2hr min.
$110 Included
Emergency Response Time  4-6 hours  1 hour 1 hour or less guaranteed
On-site Schedule and Arrival of Technician*  3-4 days  Next day Same day
Phone and Remote Support Sessions $40 per 15 min. $25 per 15 min. Included

24-7 Remote Monitoring

  • Server stability and performance
  • Notification of unusual events
  • Daily back up monitoring
  • Daily firewall monitoring
NOT Inc. Included Included
Online client portal Included Included Included
Virus Definition Updates NOT Inc. Included Included
Unlimited Remote Patch Mgmt. NOT Inc. Included Included
Executive Summary Monthly Report NOT Inc. Included Included
Creation of AUP (acceptable user policy) NOT Inc. Included Included
Quarterly Review and Planning Meeting NOT Inc. Included Included
Daily System Status E-Mail NOT Inc. Included Included
Unlimited software upgrades* NOT Inc. Included Included
Spyware Monitoring  and Removal NOT Inc. Included Included
Adding and Removing Users NOT Inc. Included Included
Spam filtering NOT Inc. Included (25) Included (unltd.)
Installation of New Hardware and Software* NOT Inc. NOT Inc. Included
Virus REMOVAL and Cleaning NOT Inc. NOT Inc. Included
Vendor Liaison* NOT Inc. NOT Inc. Included
Shopping and Ordering Warranty Parts* NOT Inc. NOT Inc. Included