Are you still running Windows XP? Are you tired of not knowing who to call when your system goes down? Has your business outgrown your network?
Kanobe offers full-service hardware and software support for office computer systems.
Arrange an hourly or monthly managed services plan and feel assured that you’ll always get the tech support you need.
We can support your IT staff or act as your outsourced IT staff. We’re also available for special projects such as new office setup.
What we cover:
- Operating systems
- Antivirus and malware
- Software updates
- Equipment and hardware
- Server support
- Server hosting
- Routers and switches
- Wireless access points
- and more!
*Labor only; all hardware and software costs will be additional.
Service Plan Comparison Chart
|Description||No Plan||Premium||All Inclusive|
|$25 / PC
$95 / Server
$25 / Network Device
|$95 / PC
$495 / Server
$85 / Network Device
|Hourly On Site Rate||$195||$125||Service Calls Free, Additional Projects and Consulting $95|
|Emergency Response Fee||$300, 1 hr min.
After hours & weekends, 2hr min.
|Emergency Response Time||4-6 hours||1 hour||1 hour or less guaranteed|
|On-site Schedule and Arrival of Technician*||3-4 days||Next day||Same day|
|Phone and Remote Support Sessions||$40 per 15 min.||$25 per 15 min.||Included|
24-7 Remote Monitoring
|Online client portal||Included||Included||Included|
|Virus Definition Updates||NOT Inc.||Included||Included|
|Unlimited Remote Patch Mgmt.||NOT Inc.||Included||Included|
|Executive Summary Monthly Report||NOT Inc.||Included||Included|
|Creation of AUP (acceptable user policy)||NOT Inc.||Included||Included|
|Quarterly Review and Planning Meeting||NOT Inc.||Included||Included|
|Daily System Status E-Mail||NOT Inc.||Included||Included|
|Unlimited software upgrades*||NOT Inc.||Included||Included|
|Spyware Monitoring and Removal||NOT Inc.||Included||Included|
|Adding and Removing Users||NOT Inc.||Included||Included|
|Spam filtering||NOT Inc.||Included (25)||Included (unltd.)|
|Installation of New Hardware and Software*||NOT Inc.||NOT Inc.||Included|
|Virus REMOVAL and Cleaning||NOT Inc.||NOT Inc.||Included|
|Vendor Liaison*||NOT Inc.||NOT Inc.||Included|
|Shopping and Ordering Warranty Parts*||NOT Inc.||NOT Inc.||Included|